Refund

Refunds

1. At the time of raising a request for return or cancelling the Products on any of the Platforms, you may seek refund for the Non-Compliant Product. Such refund will be made to the you only in the event the payment has been received by us for the Products returned or cancelled.
2. Please be informed that when you opt to cancel or return the Products, upon our receiving, verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within a period of 7-10 (seven to ten) business days from the date of us receiving the Products and verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by us in this Policy are fulfilled, such as the Product being returned in original saleable condition without any defect or damage, along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein and all the conditions mentioned under paragraph 2.2 (j) and (k) above being satisfied. For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment. You agree that our decision in relation hereof is final and binding on you.
3. Refunds shall be processed by KL ENTERPRISES through its normal banking channels except in cases where a User had utilised his/her KL HOME KART Wallet (defined below) for purchase of Products or opted for the cash on delivery option. The refund amount will be credited to the original payment mode opted by you or the KL HOME KART Wallet, as may be chosen by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions. Where a User had utilised his/her KL HOME KART Wallet for payment towards the purchased Products, KL ENTERPRISES shall process all refunds only into such User’s KL HOME KART Wallet.
4. Where a User had opted for cash on delivery option for payment towards the purchased Products, KL ENTERPRISES shall process all refunds into either the User’s KL HOME KART Wallet or the Users’ valid bank accounts, if details of such accounts are provided by the User to KL HOME KART at the time of refund. Further, should the User have used more than 1 (one) payment options for the purchase of Products on the Platform, KL ENTERPRISES shall process all refunds through a Payment Option (as defined in the Fees and Payments Policy) KL ENTERPRISES deems fit, in its sole discretion, to process such refunds. Once the amount is refunded into a User’s KL HOME KART Wallet, it cannot be further transferred to any other bank account or encashed, and would continue to remain in the User’s KL HOME KART Wallet until exhausted for shopping of Products on the Platforms. For the purpose of illustration, if a User purchases a Product worth INR 1,000 (Indian Rupees One thousand) and pays INR 500 (Indian Rupees Five hundred) for the purchase of such Product using balances in his/her KL HOME KART Wallet, and the remaining INR 500 through his credit card, and such amount is to be refunded pursuant to the refund criteria set out under this Cancellation, Return and Refund Policy being met, then KL ENTERPRISES may choose to refund, at its sole discretion, INR 500 (Indian Rupees Five hundred) to such User’s KL HOME KART Wallet and the remaining INR 500 (Indian Rupees Five hundred) to the User’s credit card source account, or both the amounts only to such User’s KL HOME KART Wallet. All refunds, except for refund to KL HOME KART Wallet, shall be subject to applicable charges as may be deducted by the User’s bank.
5. We do not make any cash refunds. The amount will be refunded to you within 7-10 (seven to ten) business days of us approving the refund subject to the terms of this Policy, depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you. Alternatively, at your option, the said amount can be credited to your KL HOME KART Wallet which can be used for your subsequent purchases of Products on the Platforms.
6. Refund to be made to the User shall not include any amount paid by the User towards shipping charges or any other such charges including Convenience Fee, which are applicable from time to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to, and accepted by us after due verification at our sole discretion) we may refund the shipping charges to you provided that you claim refund of such shipping charges (including convenience fee) within 7 (seven) days of receiving the refund for remaining amounts. Subject to paragraph 2.2 (l) above, you will be provided with a refund if you have received a Non-Returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.
7. KL ENTERPRISES shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s account on the Platforms, registered mobile number and registered email address. KL ENTERPRISES disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund due to any technical reason beyond the control of KL ENTERPRISES.
8. We reserve the right to reject a refund request for a Product if it does not satisfy the quality conditions specified under this Policy on our assessment pursuant to its return. We may in such cases notify you and KL ENTERPRISES shall not be liable for returning back the Products and shall not take any liability of the same. You agree that our assessment and decision in relation there is final and binding on you.