Return

Return of Products:

1. Subject to the category-wise terms as set forth under Annexure A to this Policy, you may initiate the request for return of the Product if: (i) Product is damaged; (b) both the Product and shipping package have been damaged; (iii) Product is defective or is not in working condition; (iv) the Product is of bad quality; (v) parts of the Product or accessory is missing; (vi) the Product ordered is different from what was ordered basis the Product description provided on the Platforms; or (vii) you are dissatisfied with the quality of purchased Product due to size issue, fit issue, colour issue, manufacturing defects, shrinkage in fabric, colour bleeding (each referred to as “Non-Compliant Product”). For KL HOME KART you shall initiate such requests for return of Products in accordance with the terms set forth under Annexure A to this Policy (“Return Period”);
2. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the monies paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return of Products. The User shall ensure that the Products being returned comply with the conditions set out under this Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odour.
3. You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy. In case we find that the returned Products does not meet the criteria mentioned under this Policy, we reserve the right to reject the return Products and refuse refunds in relation thereof.
4. If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard on the concerned Platforms. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return of the Products. For such verification, we may request you to send us images of the damaged, defective or Non-Compliant Products received and/or allow our personnel to schedule a visit to assess the damage, defect or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit. You agree that our decision in relation thereof is final and binding on you.
5. Your return will be processed only when the conditions as may be stipulated by us in this Policy are fulfilled at the time of return of such Products, such as the Product being returned in original condition (including water seal stickers in case of fragrances), along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein, no damage or defect to the Products having occurred post-delivery of the Products while in your possession, etc.
6. You agree that we will not accept the return of any Product: (i) if you have placed the order for a wrong product model, colour or incorrect Product, (ii) if the Product belongs to Non-Returnable Products (defined below), (iii) if you fail to request return/register a complaint in relation to a Non-Compliant Product within the KL HOME KART Return Period (defined above) (iv) ‘Made to Order’ Products on the Platforms. Any damage to the Product caused by your improper wearing or safekeeping of the Product, or any modification or change to the Product by you or a third party or any depreciation in the value for other reasons will not deem such Product a Non-Compliant Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.
7. It is hereby clarified that in the case of electronics, notwithstanding anything to the contrary to this Policy and subject to paragraph (l) below, Users cannot return electronic Products which are specified as ‘non-returnable’ on the relevant Products detail pages of the Platforms. Products may be returned within the KL HOME KART Return Period only in case of damaged-in-transit Products; or incorrect Products shipped to the User; or missing components of the Products and empty sealed packages of the Product and not for any other reasons. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit. You agree that our decision in relation thereof is final and binding on you.
8. It is hereby clarified that in case of certain Products, including but not limited to accessories (watches) or precious materials, notwithstanding anything to the contrary to this Policy and subject to paragraph (l) below, a refund will be made once the relevant Product reaches the brand showroom / warehouse and the quality check of the Product is completed. Further, if the User loses any certificate relating to said Product, a fee of INR 500 (Indian Rupees Five Hundred) shall be collected from such User.
9. KL ENTERPRISES shall not accept return or refund requests raised for certain category of Products, including but not limited to the following Products, except in accordance with paragraph (m) below (“Non-Returnable Products”):

(i) Swimwear
(ii) Fragrances & Deodorants;
(iii) Home Fragrances
(iv) Hair Care;
(v) Inner wear;
(vi) Shaving;
(vii) Skin Care;
(viii) Idols and coins;
(ix) Makeup;
(x) Beauty & Care;
(xi) Mobile & Accessories;
(xii) Music & Entertainment;
(xiii) Gadgets & Appliances;
(xiv) Tech Accessories;
(xv) Smart Wearables
(xvi) Bath & Laundry;
(xvii) Decor & Gifting;
(xviii) Home Needs;
(xix) Kitchen & Dining;
(xx) Beauty Appliances;
(xxi) Some products in Night & Loungewear;
(xxii) Clothing Accessories like Gloves & Masks, Handkerchiefs;
(xxiii) Baby Care like only Feeding & Nursing, Bath Groom & diaper
(xxiv) Few of the products in Grocery
(xxv) Food Items including Fresh Meat and all
(xxvi) Cakes, Sweets and Bakery Items and drinks

Additionally, you should always check the Products display page on the Platforms for the return and exchange policy applicable to that specific Products.
j. You can return the Product(s), purchased from us provided the Product(s) satisfy below mandatory conditions:

(i) The Product has not been worn, washed, cleaned or tampered with by you.
(ii) The price tag /bar code, brand tags, original packaging material including brand boxes and protective coverage, accompanying accessories is intact and not altered, damaged or discarded by you.
(iii) The serial number/IMEI number/bar code of the Product, as applicable, should match with KL ENTERPRISES records.
(iv) The accessories delivered with the Product (such as chargers, earphones, user manuals, etc.) are returned along with the Product, in an undamaged, unaltered conditions.
(v) The Product is not altered, unless proven vendor defect.
(vi) In the case of electronics, if the Products sought to be returned are not sealed in the poly jiffy bag provided by KL ENTERPRISES.
(vii) In case of precious materials or accessories (such as watches), if the returned Products are fake or counterfeit or damaged or altered.
(viii) Return is being initiated against the order under which it was bought and from same account and the serial number/ bar code of the Product matches our records.
(ix) The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect.
(x) There is no foul odour, perfume, stains, dents, scratches, tears or any form of damage or defect on the Product.
(xi) The Product(s) if bought as a set should be exchanged as the complete set.
(xii) Products returned should be in unused, undamaged, unwashed and in a saleable condition.
(xiii) We are satisfied that the Product has not been rendered defective, damaged or unusable.
(xiv) User has not breached any terms of this Policy.

We reserve the right to reject the return request for a Product if it does not satisfy the aforementioned conditions.
k. In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product or is not in a sellable condition as it does not satisfy the conditions mentioned in paragraph (j) above, KL ENTERPRISES shall have the right, exercisable at its sole discretion, to: (i) refuse to accept the return of such Product; and/or (ii) either (a) refuse to process any refund in relation thereof; or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.
l. Subject to User satisfying the conditions mentioned in paragraph (j) and (k) above, the User can only return Non-Returnable Products if there are defects and deficiencies in the Products (attributable to and accepted by KL ENTERPRISES after due verification at its sole discretion) such as damaged-in-transit Products; or if incorrect Products were shipped to the User; or if there are missing components of the Products; or empty sealed packages of the Product delivered, and not for any other reasons. The User shall initiate a request for returning such Non-Returnable Products on the Platforms not later than 5 (five) days from the date of delivery of such Products.
m. Subject to the terms of this Policy, KL ENTERPRISES also accepts partial returns wherein User can raise a return request for one or all Products except in case of Bundled Packages (defined below). The process for initiating the process for raising a return / refund / exchange request is as follows:

(i) Please login with your credentials and visit the My Account section.
(ii) Select the order you want to return and click on “Return/Exchange” and follow the instructions on this page to obtain a Return ID. Kindly email an image of the Product and the invoice for our reference.
(iii) At the time of creation of this return / refund request, the User shall specify the preferred mode of refund i.e. either the User’s bank or KL HOME KART Wallet, if the User had used the cash on delivery mode of payment.
(iv) The Products will be picked up within the timelines intimated by KL ENTERPRISES.
(v) KL ENTERPRISES will initiate the refund or replacement process only if the Products are received in accordance with this Policy.
(vi) On certain select days as specified by KL ENTERPRISES separate policies may be applicable.

n. If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for KL ENTERPRISES to process refunds. For illustrative purposes, if the User has purchased a shirt and a pair of pants as 1 (one) Product in a promotional package, the User will be required to return both the shirt and the pair of pants and will not be permitted to return either only the shirt or only the pair of pants from the Bundled Package. It is hereby clarified that if the Bundled Package consists of any Non-Returnable Product along with other Products, the User shall return all other Products except the Non-Returnable Products.

o. Return of purchased Products are facilitated through our reverse-logistics partners. On receipt of request for return of Product on the Platform and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased Products from you and delivering it to KL ENTERPRISES. While KL ENTERPRISES has made reasonable endeavours to ensure delivery and pick-ups across multiple locations in India, currently, KL ENTERPRISES has a select list of areas where deliveries and collection can be undertaken by its reverse-logistics partners. In events where KL ENTERPRISES is unable to facilitate a pick-up of the purchased Product for return from the User, the User is required to self-ship the Product to KL ENTERPRISES’s shipping warehouse, the address for which will be intimated to the User upon the User placing such request for return. Upon self-shipping the Product to KL ENTERPRISES’s warehouse, the User shall be required to scan and email the courier/ postal receipt to info@klhomekart.co.in for KL ENTERPRISES’s records. The aforesaid return by self-shipping the Products is subject to the returned Products passing quality check at KL ENTERPRISES’s returns desk/warehouse. For all above-mentioned self-shipment of Products, the User shall be fully responsible for any service deficiencies including but not limited to delays, lost in transit, damage, etc. to the Products due to any negligence or default of the courier partner chosen by User for self-shipment and we shall not be held responsible or liable for the same in any manner whatsoever.

p. In the event where the User claims to have self-shipped the Product in accordance with the process set out in paragraph (o) above and KL ENTERPRISES does not receive the returned Product or the package containing such Product is empty, the User shall be required to submit the ‘proof of delivery’ received from the courier/postal agency to KL ENTERPRISES to prove his/her claim of return of Products through self-shipment to KL ENTERPRISES. It is specifically clarified that any refunds shall be processed by KL ENTERPRISES only upon it receiving the returned Products in sellable condition and concluding required quality checks including the conditions mentioned under paragraph (j) and (k) above. User shall be solely responsible for any defect, damage and/or deficiencies including delays, lost in transit, etc. to the Product caused in transit while self-shipping the Product to KL ENTERPRISES.

q. If any User has excessive returns in their account, we may charge a standard convenience fee for future orders placed by such User. Such convenience fee charged shall be shown to the User before placing any order of Products on checkout page of the Product as a separate charge and such convenience fee charged is non-refundable. For Users with high returns and unaccepted shipments of order, KL ENTERPRISES may at its discretion disable cash on delivery payment option for such Users and you agree that our decision in relation thereof is final and binding on you. KL ENTERPRISES also reserves the right to disable User accounts if we determine that the User has wilfully violated the terms of this Policy including other policies of the Platform and has exceptionally high returns.

4 Exchange of Products:

1. You may initiate the request for exchange of the Product if the Product delivered is of different fit and/or size than the fit and/or size of Product that was ordered on the Platform or if the fit and/or size of the Product order does not fit the User and User wants to try a different (either larger or smaller) fit and/or size of the same Products (“Exchangeable Product”). You shall initiate such requests for an exchange of Exchangeable Product within such timelines mentioned in the Product detail page (“Exchange Period”).
2. You shall keep the Exchangeable Products in its unused, original and sellable condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful exchange product pick-up and the Exchangeable Product should satisfy the conditions mentioned under paragraph (f) below. We would accept the request for exchange of such Product subject to our verification and assessment in accordance with the terms of this Policy. You agree that our decision in relation hereof is final and binding on you.
3. If you have received any Product which is subject to exchange in terms of this Policy, we suggest you to immediately register a request in this regard on the Platforms. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for exchange. For such verification, we may request you to send us images of the damage or defects on the Exchangeable Product received and/or allow our personnel to schedule a visit to assess the damage, defect or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the exchange request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.
4. Subject to paragraph (f) below, your exchange will be processed only when the conditions as may be stipulated by us are fulfilled at the time of exchange of such Products, such as the Product being returned for exchange in original and sellable condition (including water seal stickers in case of fragrances), along with the price tag intact including original packaging of the Exchangeable Product, the brand outer packaging of the Exchangeable Product and all accessories therein, no damage having occurred to the Exchangeable Product while in your possession etc., availability of stock in same brand for same or different fit and/or size.
5. You agree that we will not accept the exchange of any Product: (i) if you have placed the order for a wrong product model, colour or incorrect Product, (ii) if the Product belongs to Non-Returnable Product category (for instance, personalised Products that are not suitable for return based on their nature), (iii) if you fail to request exchange/register a complaint in relation to Exchangeable Product within the Exchange Period (iv) ‘Made to Order’ Products. Any damage to the Product caused by your improper wearing or safekeeping of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deem such Product as Exchangeable Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding on you.
6. You can exchange the Product(s), purchased from us provided the Product(s) satisfy below mandatory conditions:

(i) The Product has not been worn, washed, cleaned or tampered with by you.
(ii) The price tag /bar code, brand tags, original packaging material, including brand boxes and protective coverage accompanying accessories is intact and not altered, damaged or discarded by you.
(iii) The serial number/IMEI number/bar code of the Product, as applicable, must match KL ENTERPRISES’s records.
(iv) The accessories delivered with the are returned along with the Product, in an undamaged or unaltered condition.
(v) The Product is not altered, unless proven vendor defect.
(vi) In the case of electronics, if the Products sought to be returned are not sealed in the poly jiffy bag provided by KL ENTERPRISES.
(vii) In case of precious materials or accessories (watches), if the returned Products are fake or counterfeit or damaged.
(viii) Exchange is being initiated against the order under which it was bought and from same account and the serial number/ bar code of the Product matches our records.
(ix) The gifts accompanying the purchased Product must be returned, or upon being returned, show signs of being used, washed, damaged or defect.
(x) There is no foul odour, perfume, stains, dents, scratches, tears or damage on the Product.
(xi) The Product(s) if bought as a set should be exchanged as the complete set.
(xii) Products returned for exchange should be in unused, undamaged, unwashed and in a saleable condition.
(xiii) We are satisfied that the Product has not been rendered defective or unusable.
(xv) User has not breached any terms of this Policy.

We reserve the right to reject the exchange request for a Product if it does not satisfy the aforementioned conditions.
g. Exchange of purchased Products are facilitated through our reverse-logistics partners. On receipt of request for exchange of Product and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased Products from you.

1. CUSTOMER SUPPORT

Any queries or concerns relating to the return, refund and cancellation may be directed by you to our customer support team who can be contacted at:

Contact Details:
KL HOME KART: info@klhomekart.co.in or Self Care section on KL HOME KART Platform
ANNEXURE A

The category-wise details are set out below which shall apply, subject to the other terms and conditions set out in this Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted. Since the below table is an indicative list, we recommend that you also check the Products display page for Product specific return/ exchange information while placing order of Product on the Platform for exact policy applicable on the Product.

Product Category Return Period
FASHION AND LIFESTYLE PRODUCTS Apparel, accessories, footwear, etc.
10 (ten) days Returnable

Some Products and brands may have different return/exchange policies, please check Product details page for exact return/exchange policy applicable to the Product while placing order of Products on the Platform.
FASHION AND LIFESTYLE PRODUCTS Innerwear
Non-Returnable/Non-Exchangeable

Products other than bras under this category are non-returnable/non-exchangeable due to hygiene/ personal care/wellness, and consumable nature of the Product. Some Products and brands may have different return/exchange policies, please check Product details page for exact return/exchange policy applicable to the Product while placing order of Products on the Platform.
FASHION AND LIFESTYLE PRODUCTS Sunglasses 07 (seven) days Returnable
Some Products and brands may have different return/exchange policies, please check Product details page for exact return/exchange policy applicable to the Product while placing order of Products on the Platform.
ACCESSORIES Watches (analog & digital) 07 (seven) days Returnable

Smart watches are non-returnable and brands may have different return/exchange policies, please check Product details page for exact return/exchange policy applicable to the Product while placing order of Products on the Platform.
ACCESSORIES Hair Care Accessories, Oils & Spa, Hair Accessories, Creative & Educational etc. Non-Returnable/Non-Exchangeable

Products under this category are non-returnable/non-exchangeable due to hygiene/ personal care/wellness, and consumable nature of the Product. Some Products and brands may have different return/exchange policies, please check Product details page for exact return/exchange policy applicable to the Product while placing order of Products on the Platform.
ACCESSORIES Bags & Backpacks, Luggage & Trolley, Handbags, Wallets, Belts, Travel Accessories 10 (ten) days Returnable; Exchange not available

Laptop bags are non-returnable and brands may have different return/exchange policies, please check Product details page for exact return/exchange policy applicable to the Product while placing order of Products on the Platform. The Users will not have an option to exchange these Products.
HOME AND KITCHEN Rugs, Carpets & Dhurries, Curtains & Accessories, Cushions & Pillows, Covers & Protectors, Blankets, Dohars & Quilts, Furnishing Fabrics, Bedsheets, Kitchen Linen, Towels & Bath Robes, Bath Mats 07 (seven) days Returnable

Some Products and brands may have different return/exchange policies, please check Product details page for exact return/exchange policy applicable to the Product while placing order of Products on the Platform.
HOME AND KITCHEN Table Covers, Runners & Slipcovers, Home Fragrances, Table Napkins, Coasters, Cutlery, Serveware & Drinkware, Cookware, Bakeware, Kitchen Tools, Kitchen Organisers, Wall & Table Décor, Showpieces & Figurines, Stationery & Organisers, Festive Gifts, Gardening & Planters, Bath Curtains, Bathroom Accessories, House Keeping. Non-Returnable/Non-Exchangeable

Products under this category are non-returnable/non-exchangeable due to hygiene/ personal care/wellness, and consumable nature of the Product. Some Products and brands may have different return/exchange policies, please check Product details page for exact return/exchange policy applicable to the Product while placing order of Products on the Platform.
HOME AND KITCHEN Home Essentials Non-Returnable/Non-Exchangeable

Products under this category are non-returnable/non-exchangeable due to hygiene/ personal care/wellness, and consumable nature of the Product. Some Products and brands may have different return/exchange policies, please check Product details page for exact return/exchange policy applicable to the Product while placing order of Products on the Platform.
ELECTRONIC PRODUCTS Smartphones, Jio MyFi devices, accessories, smart watches, pen drives, hard disks, speakers, power banks, etc. Non-Returnable/Non-Exchangeable

Products under this category are non-returnable/non-exchangeable. Some Products and brands may have different return/exchange policies, please check Product details page for exact return/exchange policy applicable to the Product while placing order of Products on the Platform.

You should make sure that you erase any/all personal information from an electronic device that stores any personal information, prior to returning to us. KL ENTERPRISES shall not be liable for any misuse or loss or theft of such information.

In case of any issues in Product post usage, Users may contact the manufacturer directly under the product warranty provided by the manufacturer, (if any). In case of any issue relating to Jio MyFi devices and LYF F1 smartphones, Users may visit the Jio Service Centre.
SILVER JEWELLERY Bracelets & Kadas, Chains, Cufflinks & Tiepins, Earrings, Rings, Pendants, Rakhis, Silver Articles, Traditional Jewellery, Bracelets & Bangles, Hair Accessories, Jewellery Sets, Necklaces & Pendants, Anklets, Nose Pins 07 (seven) days Returnable

Some Products and brands may have different return/exchange policies, please check Product details page for exact return/exchange policy applicable to the Product while placing order of Products on the Platform.
GOLD AND SILVER COINS AND BAR AND IDOLS Idols & Coins Non-returnable and Non- exchangeable

Products under this category are non-returnable and non-exchangeable due to the nature of the Product. However, in an unlikely event of you having concerns with the quality or physical condition of the Product or the package delivered, you may contact the customer care for a resolution.
PRECIOUS AND FASHION JEWELLERY Bracelets, Kadas, Chains, Earrings, Rings, Bangles, Necklaces, Traditional Jewellery, Pendants 07 (seven) days Returnable

Some Products and brands may have different return/exchange policies, please check Product details page for exact return/exchange policy applicable to the Product while placing order of Products on the Platform.
WINTERWEAR Jackets & Blazers, Jackets & Coats, Shrugs, Jackets, Mufflers, Shawls & Wraps, Shrugs & Boleros, Sweaters & Cardigans, Sweatshirt & Hoodies, Sweatshirts & Jackets 10 (ten) days Returnable

Some Products and brands may have different return/exchange policies, please check Product details page for exact return/exchange policy applicable to the Product while placing order of Products on the Platform.
SAREES Sarees, Dress material, 07 (seven) days Returnable

Some Products and brands may have different return/exchange policies, please check Product details page for exact return/exchange policy applicable to the Product while placing order of Products on the Platform.
SHAWLS & WRAPS Shawls & Wraps 10 (ten) days Returnable

Some Products and brands may have different return/exchange policies, please check Product details page for exact return/exchange policy applicable to the Product while placing order of Products on the Platform.
TOYS AND BABY CARE Toys and Baby Care Non-returnable & Non- exchangeable

Products under this category are non-returnable and non-exchangeable due to the nature of the Product. Some Products and brands may have different return/exchange policies, please check Product details page for exact return/exchange policy applicable to the Product while placing order of Products on the Platform.